Frequently Asked Questions

Browse our store, add items to your cart, and proceed to checkout. You can choose to pay online or select Cash on Delivery. You'll receive an order confirmation email once your order is placed.

We accept Visa, Mastercard, Mada (Saudi debit card), Apple Pay, and Cash on Delivery (COD). All online transactions are fully encrypted and secure.

Yes! COD is available across Saudi Arabia. Simply select "Cash on Delivery" at checkout and pay when your package arrives at your door.

Orders can be modified or cancelled within 12 hours of placement. Contact us via WhatsApp or email immediately. Once an order has been shipped, it cannot be cancelled.

Absolutely. Our store uses Shopify's industry-leading SSL encryption and PCI-compliant payment processing. We never store your card details on our servers.

We are working on integrating BNPL options like Tamara and Tabby for Saudi customers. Stay tuned for updates, or contact us for large orders to discuss flexible payment arrangements.

Within Saudi Arabia: 2–4 business days. Within UAE: 2–3 business days. Express delivery (1–2 days) is available at an additional cost. International orders may take 5–10 business days.

Yes! Orders above 299 SAR (or 299 AED in UAE) qualify for free standard shipping. This is calculated automatically at checkout.

We currently ship to Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Oman, Jordan, and Egypt. We are expanding to more countries soon. Contact us if your country is not listed.

Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this number on our shipping partner's website or WhatsApp us for a quick update.

If your order hasn't arrived within the estimated timeframe, please contact our support team via WhatsApp or email. We will investigate with the courier and resolve the issue promptly.

All our products are sourced directly from verified manufacturers and suppliers in China, primarily from Guangdong Province. Our team physically inspects suppliers and products before listing them.

Yes. We work exclusively with certified factories. Products undergo quality checks before shipping. If a product doesn't meet our standards, we don't list it. We stand behind every item we sell.

Warranty varies by product category. Electronics and appliances generally come with a manufacturer warranty. Please check the individual product page for warranty information, or contact us to confirm.

Absolutely! Our sourcing team can find almost any product from China. Visit our Bulk & Sourcing page and submit your product request with as much detail as possible. We'll get back to you with pricing within 24–48 hours.

We accept returns within 7 days of delivery for items that are defective, damaged, or not as described. Items must be unused and in original packaging. Contact us via WhatsApp to initiate a return.

Contact our support team within 7 days of receiving your order. Send photos of the issue and your order number. Approved refunds are processed within 3–5 business days back to your original payment method.

If the return is due to our error (wrong item, defective product), we cover return shipping costs. If you changed your mind or ordered incorrectly, return shipping is at your expense.

Yes! We offer significant discounts on bulk orders. The more you order, the better the price. Submit your requirements on our Bulk & Sourcing page and our team will prepare a custom quote.

MOQ varies by product and supplier. Some products start from as low as 10 units. Others may require 50–100+ units for factory pricing. Contact us with your specific requirements and we'll advise accordingly.

Yes, we offer OEM/ODM sourcing and private label services. We can help you create custom-branded products from Chinese factories. This typically requires higher MOQs and longer lead times. Contact us to discuss.

Typically 7–21 business days depending on the product, quantity, and customization requirements. Standard products with no customization can often be ready within 5–10 days.